If you're an Airpoints member, with myairnz you can now see all your flight bookings in one place. Simply login to myairnz and choose My Flight Bookings under myBookings. If you haven't yet registered with myairnz (or previously with My Account) register now.
If you are not an Airpoints member you can retrieve a booking to view and manage your itinerary online if the booking was made with Air New Zealand through our website, over the telephone or in one of our Holidays Stores.
Whichever way you retrieve your booking, you will see range of options depending on the booking type. These may include requesting a copy of your electronic ticket, requesting seats, changing your booking and cancelling your booking. Details of which booking types can be changed and cancelled are below.
Changing a booking
Domestic Smart Saver and Flexi Saver fares may be changed up to the day before travel. Domestic Flexi fares may be changed up until departure. Changes must apply to all passengers in the same booking.
Changes to Smart Saver fares and Flexi Saver fares will be subject to a $50 change fee per adult traveller plus any fare difference.
International bookings can be changed by calling our contact centre on 0800 737 000, service fees will apply.
Cancelling a booking
Bookings for domestic and international travel may be cancelled online, subject to the following considerations:
- Flexi fares and Business (except Business Saver) fares may be cancelled up until departure
- Pacific Flexi fares for travel between 10 December and 15 January cannot be cancelled online
- A booking must be cancelled in full, i.e. both the outbound and return flights if a round trip
When cancelling online, a refund will be credited to the original form of payment you used to make the booking. For further assistance, please call us on 0800 737 000.
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