Need assistance planning your trip?
Our travel experts are available and on hand to help you, anytime.
Booking a holiday online with Air New Zealand is easy yet sometimes you want the advice and assistance of a professional travel consultant when planning your holiday. Air New Zealand Holidays always has experts on hand to help you.
Contact us or visit your nearest Air New Zealand Holidays Store for expert assistance with your holiday plans.
Need assistance during your trip?
During your trip, the team at Air New Zealand Holidays does everything we can to make your trip one to remember.
While most of our customers never experience any difficulties, should you do so you can be assured we are here for you. Whatever the issue, if you purchased your package through Air New Zealand Holidays, you have the backing of our Customer Care programme.
Should a problem with a service provider occur, we encourage you to discuss the issue directly to give them the chance to resolve it. However, if an issue isn't resolved to your satisfaction, simply call Air New Zealand Holidays Customer Care and we'll endeavour to get things sorted out as fast as possible. If a resolution can't be found, we'll quickly make alternative arrangements for you, or we'll refund your money for the disputed travel component, subject to our booking conditions.
Please don't delay contacting us, as it becomes more difficult to provide a refund or compensation after the service has been provided. What's more, the sooner the issue is resolved, the sooner you'll be back out there having the time of your life.
Customer Care and associated services and guarantees apply to all holiday components you purchase from Air New Zealand Holidays. Full details and a contact phone number will be provided with your travel documentation.
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