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Telephone Bookings and Enquiries
Freephone (NZ): 0800 737 000
Tel: +64 (0)9 357 3000
Online Booking Help
Step by Step Guide
Questions and Answers
Freephone (NZ): 0800 352 266
Airpoints Help
Questions and Answers
Freephone (NZ): 0800 247 764
Feedback
Send us feedback
Complete our Customer Experience Survey
See Customer Support below for other contact options
Select another contact area
Airpoints
Koru Club
Holidays Stores
Group Sales
Customer Support
Baggage
Cargo
Engineering
Airline Training
Golden Oldies World Sport Festivals
Employment
Environment
Airpoints
Freephone (NZ): 0800 Airpoints ( 0800 247 764 )
Tel: +64 (0)9 357 3000
Postal Address:
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
Koru Club
Freephone (NZ): 0800 736 000
Tel: +64 (0)9 375 0285
Fax: +64 (0)9 306 5305
Postal Address:
Air New Zealand Koru Club
Private Bag 93537
Takapuna
North Shore City 0740
Email: koruclub@airnz.co.nz
Holidays Stores
Freephone (NZ): 0800 737 767
Find your nearest Holidays Store
Group Sales
Freephone (NZ): 0800 767 747
Freefax: 0800 737 379
Postal Address:
Air New Zealand Group Sales
P O Box 42
Blenheim
Customer Support
Send us feedback
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Hours: 9am - 5pm (NZ time), Monday to Friday
Postal Address:
Air New Zealand Customer Support
Private Bag 92007
Auckland 1142
New Zealand
Baggage
General enquiries freephone (NZ): 0800 737 000 or
Tel: +64 (0)9 357 3000
See Baggage Services Offices for lost luggage enquiries
Cargo
New Zealand Regional Office - International Cargo General Cargo Enquiries
Tel: 0800 747-777
Fax: +64 (0)9 2558275
Email: CSBookings@airnz.co.nz
Hours:
0730 - 1800, Monday to Friday
0800 - 1200, Saturday and Sunday
CSITA:
AKLFSNZ
Street Address:
Ogilvie Crescent
Auckland International Airport
Auckland
New Zealand
Postal Address:
P O Box 53096
Auckland International Airport
Auckland
New Zealand
National Cargo (domestic New Zealand):
Tel: 0800 737 737
Find full contact details and information here
Engineering
Email: marketing.services@airnz.co.nz
Airline Training
Email: airlinetraining@airnz.co.nz
Golden Oldies World Sport Festivals
Employment
Email: careers@airnz.co.nz
Environment
Email: environment@airnz.co.nz
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